Refund policy

Returns/Exchanges

Due to the made-to-order nature of our products, we accept returns on unused items within 14 days of delivery. Customers are responsible for return shipping costs, and a 15% restocking fee will apply to all approved returns. To request a return or exchange, please contact us at info@avfabco.com. We take pride in providing excellent customer service and will work with you to resolve any concerns..

Damages and Issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and get it fixed.

Exceptions/non-returnable items

Certain types of items cannot be returned, custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post refund. If more than 15 days have passed since we've approved your return, please contact us at info@avfabco.com